Question 1

What services do you offer?

Accepted Answer

We offer a range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, carpet cleaning, and more. Check our website or contact us for a complete list of services.

Question 2

Is Top Notch Property Solutions insured and bonded?

Accepted Answer

Absolutely! We are fully insured and bonded to guarantee the safety and security of your property.

Question 3

How can I get a quote for cleaning services?

Accepted Answer

You can request a quote by calling our office, filling out a form on our website, or sending us an email with details about your cleaning needs.

Question 4

When should I book my cleaning appointment?

Accepted Answer

To ensure availability, especially during busy seasons, we recommend booking your appointment at least one week in advance.

Question 5

How does your cancellation policy work?

Accepted Answer

To avoid a cancellation fee, please cancel at least 24 hours before your scheduled appointment. Cancellations made less than 24 hours in advance may incur a fee.

Question 6

Should I be home while the cleaning is done?

Accepted Answer

You don't need to be home during the cleaning, but you're welcome to stay if you prefer. If you're not home, just provide us with entry instructions and any special requests.

Question 7

Can I reschedule my appointment?

Accepted Answer

Yes, you can reschedule by contacting us at least 24 hours in advance. We'll do our best to find a new time that suits you.

Question 8

Do you bring your own cleaning supplies?

Accepted Answer

Yes, we bring all necessary cleaning supplies and equipment. If you prefer specific products, let us know, and we'll accommodate your request.

Question 9

Do you offer eco-friendly cleaning options?

Accepted Answer

Yes, we offer eco-friendly cleaning products and practices. Please let us know if you prefer these options when booking your appointment.

Question 10

How do you ensure quality and consistency?

Accepted Answer

We have a thorough training program for our staff and conduct regular quality checks to ensure consistent, high-quality service. If you're not satisfied with our service, please let us know, and we'll make it right.

Question 11

When is payment due?

Accepted Answer

Payment is due upon booking of the service unless other arrangements have been made in advance.

Question 12

What is your refund policy?

Accepted Answer

Please refer to our Refund Policy for detailed information on eligibility and the refund process. If you're not satisfied with our service, contact us within 24 hours to discuss a resolution.

Question 13

How do I get in touch with Top Notch Property Solutions?

Accepted Answer

You can reach us by phone at +44 7938 142 462, email at info@topnotchproperty.co.uk, or through our website's contact form. We're here to help!

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